Warranty coverage and how returns work

Warranty

Every purchase from Go Mina includes warranty coverage and an electronic invoice. Exact warranty terms vary by product, brand, and manufacturer — our team will confirm the specific coverage for your order before you commit to a purchase, and again at the time of sale on your invoice.

No Online Payment

Go Mina does not process payments online. Orders are confirmed by WhatsApp message or phone call, and payment is arranged directly with our team at the point of sale or delivery. Because there is no online checkout, there is no online refund process to describe — any return, exchange, or warranty claim is handled directly through our branch or your original point of contact.

Returns & Exchanges

If a product you've purchased has a manufacturing defect or doesn't match what was confirmed at the time of sale, contact us with your invoice details as soon as possible. We'll review the situation and work with you on a resolution — repair, replacement, or another outcome — consistent with the applicable manufacturer warranty and the terms confirmed on your invoice.

Questions About a Specific Order

Warranty and return terms can vary by product and brand. For anything specific to an order you've placed or are considering, message us on WhatsApp or call — we'll give you a straight answer rather than a generic policy.